Warranty Coverage:

Our company offers a 180-day warranty service for all our products, starting from the date of purchase. This warranty policy is designed to guarantee the reliability and quality of our products for an extended period following your purchase. During the warranty period, we are committed to providing technical support, which includes assistance with disassembly, repair, and installation, to address any issues arising from manufacturing defects or material faults.

Warranty Duration:

The warranty period spans 180 days from the date of your product purchase. You can find the commencement date on your purchase invoice or receipt.

Warranty Coverage

This warranty policy covers the following:

1. Failures caused by manufacturing defects or material issues.

2. Functional failures caused by manufacturing defects under regular use and maintenance conditions.

This warranty policy does not cover the following:

- Failures caused by improper use, abuse, accidents, negligence, or modifications.

- Damage caused by natural disasters, fires, floods, lightning, or other force majeure factors.

- Failures caused by improper maintenance and care, not following the product manual or guidelines.

- Failures caused by unauthorized repairs or modifications.

Warranty Process

If your product experiences a malfunction within the warranty period, please follow these steps:

  1. Email our customer service team, providing your purchase information, a description of the malfunction, and attaching relevant photos.
  2. Our customer service team will offer remote technical guidance, including disassembly and installation instructions to resolve the issue.
  3. If the malfunction qualifies under the warranty policy terms, we will provide comprehensive remote support and replacement parts free of charge. However, if the issue falls outside the warranty conditions, you will be responsible for covering the necessary parts, shipping, and support expenses.
  4. Following our guidance meticulously and executing the provided remote technical instructions is essential to address the malfunction effectively.