We discourage impulsive purchases and hasty returns in online gaming! Instead, we recommend carefully reading our detailed explanations and watching related videos. This will help you understand our innovative approach and product performance, ensuring that it meets your requirements.
Our commitment is to offer top-quality, innovative woodworking tools to meet your needs. To maintain the health of our business, we have implemented the following return policy.
Return Period:
You are entitled to request a return within 30 days from the date of purchase.
Return Conditions:
To be eligible for a return, the following conditions must be met:
1. The original product must include all accessories, packaging, and relevant documents.
2. The product must not have any apparent damage, scratches, or signs of use.
3. The original purchaser must return the product and be accompanied by proof of purchase, such as an order number or receipt.
Return Shipping cost:
By our policy, the customer is responsible for covering the return shipping expenses, which include the cost of returning the product to our warehouse. This practice is fair and reasonable, particularly when the return is requested for personal reasons rather than due to product quality concerns.
Return Process:
1. Email our customer service team at smitoolca@gmail.com within 30 days of your purchase. Please include your order information, the reason for your return, and any necessary photos.
2. Our customer service team will respond with a written return authorization and provide you with instructions on how to return the product to us.
3. Upon receiving and inspecting the returned product, we will evaluate its eligibility for a refund and issue a full or partial refund as deemed appropriate.
Refund Processing Time:
Once we receive and inspect the returned product, we will process the refund within a reasonable time, typically within 5 business days after receiving the product.
Our goal is to ensure your satisfaction with our products and services. If you have any questions or need further assistance, please email our customer service team.